Returns & Exchanges
25% restocking fee of the purchased item.
Item must be in unopened / sealed condition.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.
Other non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any chemicals that have been sealed.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
25% restocking fee of the purchased item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Any item that has a broken seal.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 620 N Santiago St, Santa Ana, CA, 92701, United States.
*We reserve the right to charge a restock fee between 5-25% of the purchased item at our discretion.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping Your Return(s)
To return your product, you should mail your product to: 620 N Santiago St, Santa Ana, CA, 92701, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The cost of shipping your order is your responsibility unless otherwise negotiated. Our freight charges delivered by other carriers are non-taxable. Any delivery charge for deliveries using our trucks in our local area will be taxable. We ship using many types of carriers and receive large discounts.
We will pass along our saving to our customers. UPS and FedEx and most LTL carriers are available. Our freight quotes are always an estimate – the actual billing price shall apply.
All orders are FOB Santa Ana, California or origin unless otherwise negotiated.
If you are a Southern California customer, please refer to our free delivery schedule. All deliveries are subject to a $200 minimum.
Shipping will typically happen within 2-22 days of placing an order; this does not include transit time of purchased item.
Shipping outside of the 48 continental United States may cost extra. Any extra fees are customers responsibility.
Damages or Shortage Claims must be made within three days after delivery. No returns accepted unless authorized and accompanied by a WTI return goods form. Merchandise returned will be subjected to a 5-25% restocking fee at our discretion. A service fee may be charged to accounts 30 days past due at the rate of 1 ½% per month or 18% per annum. In the event of default buyer shall pay all attorney or collection fees. Under California mechanics lien laws, any contractor, subcontractor, laborer, supplier or other persons who helps to improve your property but is not paid for his work or supplies, has a right to enforce a claim against your property. You must request a labor or material release to insure all labor and materials have been paid up to the date of your payment to the contractor. Your property could be sold by the court and the proceeds of the sale could be used to satisfy the indebtedness, this can happen even if you have paid your own contractor in full, if the laborer or supplier remain unpaid.
Still Have Questions?
Talk to a live person at our physical store! (714) 564-9100